What is Soft Play?

Soft play areas are a wonderful entertainment option for families. These safe environments are ideal for children to play and let off some steam. Active play has been proven to help children to develop better physical, social, mental and emotional skills. There are lots of fun toys and play equipment to keep children entertained for hours including ball pools, slides, shooting range and many more. Soft play areas are designed specifically for children and therefore, parents don’t have to worry about how many time they fall or the noise they make!

Do I need to wear socks at all times?

Socks! To provide guests with a safe, clean and home-like environment, socks are required for play on the playground for both, kids and adults. You may bring a pair of socks along with you or purchase them at the front desk. NO EXCEPTIONS.

Can I bring outside food and beverages in the cafeteria?

Parents can bring water bottles for toddlers. Outside food and beverages are not allowed in our premises.

Is Photography allowed?

Photography through your mobile phone cameras is permitted. Professional Photography is not permitted without prior consent.

Do you conduct educational workshops?

Yes, we do conduct workshops on a monthly basis. You may contact the Front Desk for more information.

Will our party be private?

Yes, your reserved party room is private, for you and your party guests only. However, the play area is always open to the public, so while in the play area your party guests will be playing with other children and parents unless you reserve the whole premises (Available on selected days and time-slots only).

How long may we use the party room?

Your party room is reserved for one and a half hours, whereas playtime for you and your guests is for three hours on that day.

Do you require deposit?

A non refundable deposit of 50% of your estimated billing is required to reserve your party room. The balance is due and payable on the day of your party.

Will we have a Party Coordinator to help us with the party?

Yes, our awesome staff member will be available to assist you in the party room. He or she will set up the party room just the way you want it and clean up afterwards. Just let us know how you want it set up.

Are you allowing themed parties?

We will be happy to do a themed party for your child. Please let us know what your child's favorite character and we will be happy to assist you. 

Do you provide food and beverages for the party?

Yes, we will provide food and beverages for the party. You can discuss with us what kind of food and drinks you would like and we will get them for you! You are allowed to bring ONLY the Cake from outside.

Do you provide invitations?

Yes, we design and print birthday invitation cards according to your theme. Kindly contact our front desk for more information.

What is your rescheduling/cancellation policy?

You may cancel or reschedule your party with 7 days prior notice. Please keep in mind that your deposit is non-refundable. 

Will we need to sign a waiver?

Yes. All guests must have a completed and signed waiver. It may be signed by a parent or guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver so only one waiver per family will be necessary. 

Does KidzTown provide supervision in the play area?

Yes, our well trained staff would be present at all times in the play area however we would encourage you to play and enjoy with your child.

How safe are your toys?

All of our toys are designed and built with the highest attention to details and quality. They comply with International Standards. We have safety certificates for each toy and each material used to build our equipment.